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MYOB & Outlook Email problem solved02 September 2013

A common frustration amongst MYOB users is the warning message that pops up each time you try to email an invoice or statement.  You must wait 5 seconds before clicking on “Allow”, and this is for every email you send.  If you are sending a batch of 50 MYOB invoices, you can be stuck there clicking “Allow” 50 times and having to wait 5 seconds between each click.  Boring, frustrating and a huge waste of productivity, thanks to MYOB!

MYOB Triggers Outlook Security Warning

The MYOB Search

A Google search of the problem reveals a few solutions for MYOB, mostly recommending a 3rd-party app called ClickYes!  A freeware tool which automatically clicks the “Allow” button for you for each email sent from MYOB.  The potential security issues are huge, as well as the requirement to disable UAC (User Account Control) one of the best anti-malware pieces of technology Microsoft has ever introduced (I recommend you keep this enabled at all times on a workstation, even though launching MYOB will trigger it each time).  Also, there are a couple of registry tweaks published out there, but they are hard to find and don’t always work – plus they have security implications that are not properly explained.   Now for…

The non-MYOB Solution

So here it is, the definitive way to enable MYOB to send emails through Outlook 2007 and Outlook 2010.

Before you implement these changes, be absolutely sure you are running a reliable and up-to-date antivirus program, and make sure that it is configured to check outgoing emails.  These changes will disable Outlook’s in-built protection against your computer becoming the victim of a mass-mailing bot virus.

So here are the steps you need to take.

Outlook 2007

1. Backup the registry! This is a very important step – I never skip this, and I mess around in the registry all the time.  Follow the instructions at http://support.microsoft.com/kb/322756 to make a backup before you do anything else.

2. Make sure you have installed either the latest service pack for Office 2007, or at minimum the hotfix KB953806 from http://support.microsoft.com/kb/953806

3. Open the Registry Editor (type regedit.exe in the Run.. box)

4. Navigate to HKEY_CURRENT_USERS\Software\Policies\Microsoft\Office\12.0\Outlook\Security – if this key (folder) does not exist, you will need to create it.

5. Create a new DWORD value (32-bit DWORD if you have a 64-bit system) and name it PromptSimpleMAPISend (case sensitive).

6. Double-click it and enter a value of 2 (Hex or Decimal – it’s the same)

7. Restart Outlook and enjoy no more warnings!

Outlook 2010

1. Backup the registry! This is a very important step – I never skip this, and I mess around in the registry all the time.  Follow the instructions at http://support.microsoft.com/kb/322756 to make a backup before you do anything else.

2. Open the Registry Editor (type regedit.exe in the Run.. box)

3. Navigate to HKEY_CURRENT_USERS\Software\Policies\Microsoft\Office\14.0\Outlook\Security – if this key (folder) does not exist, you will need to create it.   On a cleanly-built system with MYOB and Office 2010, I had to create the keys “14.0″ and “Security” myself, although the “12.0″ was already there, probably due to a domain group policy setting from our SBS server – this can be done via Group Policy too if you have a whole network of PCs to fix and a Windows domain.

4. Create a new DWORD value (32-bit DWORD if you have a 64-bit system) and name it PromptSimpleMAPISend (case sensitive).

5. Double-click it and enter a value of 2 (Hex or Decimal – it’s the same)

6. Restart Outlook and enjoy no more warnings!

(Special thanks to Alister Runge for correcting some typos in the registry paths for me!)

  1. Great solution. Made the change for outlook 2007 and worked perfectly. I had to restart outlook and myob and I also entered the registry changes for current users and local machine. It works and I removed additional registry edits to debug.

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